Blog

Hurricane Season is Here - How to Prepare

Brianna Loftin - Wednesday, June 21, 2017

Here are some things to remember during hurricane season, or if you receive a Hurricane Watch or Warning:

  • Fill up your gas tank, everyone has  seen people trying to get out of town, only to run out of gas in traffic.
  • Charge any devices that you may need to use, especially cell phones and computers. 
  • Set your refrigerator and freezer to the lowest setting before the storm hits and make sure not to open it frequently so that your food stays cool and doesn't spoil. Consider putting a thermometer in your refrigerator to make sure that food is at an acceptable temperature. Temperatures about 40 degrees F rapidly grow bacteria.
  • Ready your disaster supply kit, including; first aid, batteries and flashlights.
  • Make sure you have enough food and other essential supplies in case you are flooded in or lose power.
  • If there is a hurrican warning, defintely board up your windows and remove or secure any items that could blow over and cause damage in strong winds.
  • Remember to stay safe and don't go into flooded waters, there can be hidden dangers in the water, and electrical currents from downed power lines.

 

How to Move Files from my Desktop to the Cloud and Back on Citrix

Brianna Loftin - Friday, June 16, 2017

Many people want to know if they can move files between their desktop and their hosted environment.  The answer is yes, with a few simple steps:

To copy files from your Citrix Session to your Local PC/Desktop, follow these steps:

- From your Citrix desktop, double click the "My Computer" icon. Note that the "My Computer" icon may be renamed to the server name

- Navigate to the file you want to copy inside of your Citrix session

- Right-Click the file and select "Copy"

- Go back to the "My Computer" icon and double click it once again

- You will now notice that in the "Network Drives" section, a list of drives that are actually your LOCAL PC drives.

- If you want to connect to your local PC's C: drive, just double click the "C$ on 'Client'" icon

- You will now see the folders refreshed in your window to show your local PC's C: drive

- You can now pick a folder on the local PC C: drive and copy your file into that folder. To do so, Right-Click in the folder where you want to copy the file to and select "Paste" option to paste the file FROM CITRIX TO YOUR LOCAL PC

- On your local PC, you can now navigate to the location you decided to copy the file to and you will be able to see the copied file there.

To copy files to your Citrix Session from your Local PC/Desktop, follow these steps:

- From your Citrix desktop, double click the "My Computer" icon. Note that the "My Computer" icon may be renamed to the server name

- You will now notice that in the "Network Drives" section, a list of drives that are actually your LOCAL PC drives

- If you want to connect to your local PC's C: drive, just double click the "C$ on 'Client'" icon

- Navigate to the file you want to copy on your local PC

- Right-Click the file and select "Copy"

- Now within your Citrix desktop, Right-Click your Citrix desktop and select "Paste"

- The file should now be copied onto your Citrix desktop

- You can now move it anywhere you want to store it properly within the Citrix environment

NOTE: Depending on the speed of your internet connection and the size of the file, the transfer speed may vary.

Give us a call at 866-710-4228 or send an email for more information on cloud hosting.

QuickBooks Desktop Sale - Plus Free Month of QuickBooks Hosting

Brianna Loftin - Monday, June 12, 2017

Right now, if you purchase QuickBooks Pro or Premier Licenses you will receive at least $20 off each license! This Intuit sale ends Thursday 6/15.  

Tandem will keep the sale going for you the whole month long! Here's the deal: Sign up by 6/30 and you will get the first month of QuickBooks Hosting FREE!

Give us call to get started, (866)710-4228 or send an email.

Accessing the Cloud from a Web Browser - Citrix Receiver Fits the Bill

Brianna Loftin - Thursday, June 01, 2017

We have found the Citrix Receiver to be an invaluable tool when implementing hosted services, but in certain situations being able to use a web browser can be a preferable option.

Fear not, our hosting platform has the ability to access your account through a web browser as well. For instance, if you have to use an alternative pc or laptop, in a pinch, or on the road, you can simply use the browser rather than downloading the citrix receiver. You will still be getting the added security benefits of citrix, with this option.

This is also a great alternative available if you are unable to log in. While our IT Engineers fix your problem, you can still access your files from anywhere using the web browser, and your desktop will appear exactly as it was before.   

Already have hosting with Tandem CloudTop? Using Internet Explorer, go to https://my.cloudtopoffice.com and simply login with your username and password.

If you are interested in having your software hosted, please send us an email, or call 866-710-4228. We would love to help you find a solution!

Can I Email from Hosted QuickBooks? How to Email with QuickBooks Hosting

Brianna Loftin - Friday, May 26, 2017

Deciding to move to Hosted QuickBooks can be a daunting task, but one thing that you want to make sure is that you will have the ability to email from QuickBooks. Here are your options and how to set up your account to easily email invoices, reports and statements through QuickBooks.

You have the option of either adding Outlook and Excel (additional charges apply) or you can use the built in email client in QuickBooks, configured with our mail server and send directly from there, which is actually a more reliable option.

QuickBooks Web Mail

From the QuickBooks Edit menu, select Preferences and click Send Forms.

Select Web Mail and click Add.

Fill out the Add Email Info and click OK.

Click OK to save the changes.

For Default Messages - Go to Edit/Preferences and select Send Forms. Now select the Company Preferences tab. The first drop down box allows you to select the type of transaction you want to change the default message for. The rest is pretty self explanatory. By changing the default message you save lots of time by only having to personalize each message a little bit when you feel it is necessary.

Outlook

Create an Outlook email profile.

You will need following information to set up Outlook as your email client: Username, Password, Email server address.

Set up Outlook in QuickBooks.

From the QuickBooks Edit menu, choose Preferences and select Send Forms.

Select Outlook and click OK.

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When you sign up for Hosted QuickBooks, don't worry, we will help you get everything set-up with our friendly in house support, right from Sugar Land, Texas.

For more information on QuickBooks Hosting send us an email, or call (866)710-4228.

 

The Best QuickBooks Hosting Provider - Questions to Ask Before Choosing

Brianna Loftin - Thursday, May 18, 2017

Are you having trouble sifting through the seemingly endless QuickBooks Hosting Options? To make sure that you are getting the best option available, here are some helpful tips, and questions to ask before deciding on "the one."

Back-Up - Make sure that you are getting automatic daily backups, so that you can get your data if something happens.
Print - Will you have the ability to print checks, invoices and other documents to your local printers?
Outsourcing - Make sure that the company that you are working with is just that, and not outsourcing their servers and support.
Hosting Platform - Does the hosting provider use the less costly Remote Desktop Services, to offer lower cost at the expense of the user experience?
Authorized Intuit Host - This is crucial, autorized hosts have been approved by Intuit, so that you know you are getting the top quality security for your information.

The only difference between Commercial Hosting Providers and Standard Hosting Providers is that they cannot host monthly rental of QB software, you have to purchase a license, annual subscription or provide your own license, which is a more cost effective solution in the long run.

For more information on QuickBooks Hosting send us an email, or call (866)710-4228

Act! Mobile Solutions - Handheld Contact and Act! Premium Mobile

Brianna Loftin - Tuesday, May 16, 2017

Handheld Contact
More and more people are taking to the road and need to take their contacts with them. While there are several handheld solutions that work with Act!, each has its own specific niche. We use Handheld Contact internally, and have had good success with the product.

Strengths of Handheld Contact include:

• Server Side setup. Nothing to load on your computer
• Extremely Robust. We have not had the issues with duplicates or incomplete data sets that seem to be prevalent with some other solutions.
• Currently works with iPad, iPhone, Windows based phones, Blackberry devices and Android devices.
• Within our hosted solutions, Handheld Contact is easy to setup and easy to maintain.

When you’re out of the office, changes made to your database by anyone on your team quickly make their way to your mobile device without having to take out your laptop or initiate synchronization.

Act! Premium Mobile
With Act! Premium Mobile you can stay connected to your business by accessing your Act! Premium contact, calendar, and opportunity details from your iPhone®, iPad® or AndroidTM device. Act! Premium Mobile is included with your upgrade to Act! Premium!

Key Features of ACT! Premium Mobile

• Bring key elements of the desktop experience to your mobile device
• Create, view and edit groups in Act! Premium Mobile
• Take individual or global actions from within groups such as sending emails
• View companies and a consolidated history of activities for all contacts
• Automatically link new and existing contacts to company records
• Scroll through, select and view records in a new split-screen tablet view

For more information, send an email here or call (866)710-4228.

BP MS 150

Brianna Loftin - Tuesday, May 02, 2017

I participated in the BP MS 150 this past weekend, from Houston to Austin.  I will admit, that my reasons for joining the group, were selfish, and not solely for supporting the research of MS, of course it is a much added bonus. I have always wanted to participate in a group race of some sort, and when a friend of mine asked if I wanted to join BP's group, I was all in. I wanted an excuse to get back in shape after having my second baby, and I thought the fear of an impending two day bike ride would whip me into shape. My husband didn't initially want me to participate, because he didn't want me to leave our two girls alone with him for extended bike rides, but his push-back strengthened my resolve even more. Initially the excitement of the looming date, did the trick, however; as time went on, my drive to train waned a little, and I mostly did shorter rides lugging my girls in a trailer. This turned out to be great practice for climbing hills, since as the wind blows, it acts more like a kite than a vehicle. 

Training definitely helps you prepare, but what i wasn't prepared for was the severe leg cramping, and soreness in my hands and feet from holding the handlebars and shoes rubbing against my feet. Surprisingly my muscles were hardly sore or stiff the next day, but it felt more like my body was going to fall apart, as if it had aged 40 years in one night. I chickened out on the second day, because of the rainstorm and subsequent relentless frigid wind trying to blow everyone off course. I did however enjoy a lovely day at Zilker Park in Austin, TX. It was not a great day to ride a bike, however it was a great one for flying a kite. Everyone's question after the ride is, would you do it again?  The answer? Hell Yes!,  because you cant beat the beautiful Texas hill country from the vantage of a bicycle, and supporting such a worthy cause as the National MS Society, is definitely worth it. 

Will Go to My PC or Log Me In Work for My Needs? Citrix Hosting is Your Best Solution

Brianna Loftin - Wednesday, April 19, 2017

Because of location flexibility in our market demands, many of us have gotten pretty creative sharing our data. We have seen Dropbox, Go to My PC, Log Me In and files emailed between team members.

The problem with that, is that many times these types of sharing lead to data corruption, data theft, out of date versions of files and a myriad of other issues, along with the hassle that they cause.

But, alas, we have a solution for that. Our virtual desktop is powered by Citrix and allows all team members to share all their data, safely, like they are sitting in the same room, even if they are miles apart.

Call (866)710-4228 or send an email for more information, or to get started.


April 18 Tax Filing Deadline - How to Create End of Year Reports and Accountants Copy in QuickBooks

Brianna Loftin - Friday, March 17, 2017

The tax deadline is fast approaching.  Here are instructions on how to get your small business ready to file your taxes using Intuit QuickBooks. 

Prepare End of Year Reports

1. Open QuickBooks App. Click "Reports," "Profit & Loss Standard" and then "Company & Financials." Select "Last Fiscal Year" in the "Transaction Date" drop-down list, and then click "Run Report." After viewing the report, Print, so that you can use it easily while preparing your tax return.

2. Click "Reports" on the toolbar, and then select "Accountant & Taxes." Choose "Last Tax Year" in the "Transaction Date" drop-down list and click "Run Report." Print if you need.

3. Click "Reports," select "Vendors & Payables" and then click "1099 Summary." Then Print your "1099 Summary."

Creating an Accountants Copy 

1. Open QuickBooks, and then click "File" on the menu bar. Select "Accounts Copy," and then click "Save File."

2. Select the "Accountants Copy" option, and then click "Next." Select the last day of the tax year in the "Dividing Date" control box and click "Next."

3. Click the "Save In" drop-down list, and then navigate to the folder where you want to save the accountant copy of the QuickBooks backup. Type a descriptive file name for the QuickBooks file in the "File Name" field. Click the "Save" button to save the accountant's copy of the file.

4. Copy the accountant's copy of the your company QuickBooks data file to an external hard drive or flash drive, and then give the device to your accountant or bookkeeper. Or email the accountant's copy of the file.

QuickBooks Hosting - Access your QuickBooks Anywhere

If you would like for your accountant to access your company files remotely and easily, you may want to look into having your QuickBooks Application hosted so that anyone that needs access can do so easily from any internet connected device. 

Call (866)710-4228, or send an email for more information, or to get started.


CloudTop Office provides Quickbooks Hosting, Act! Hosting, Quotewerks Hosting and more. Check out our cloud hosting solutions for small to medium sized business owners.