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Houston's Partnership with Microsoft and Rice University - Houston Boasts New Innovation District and Internet of Things

Brianna Loftin - Friday, May 11, 2018

There has been a lot of buzz going around since the announcement from Houston's Mayor, Sylvester Turner, that Microsoft has partnered with Houston to create the nation’s first “Internet of Things” alliance to encourage innovation and digital literacy. Turner said Microsoft will help give five communities the skills they need to develop careers in an increasingly digital world. The company will focus on science, technology, engineering and mathematics education programs to help students become the next leaders in the digital community and catapult Houston to be a leader in smart devices and artificial intelligence. 

The residents of Houston have long known that the city is not living up to its full potential. Luckily Rice University has chipped in and purchased the "historic" Sears Building, which has been an eyesore for years, just next to the metro rail, and is slated for an "Innovation Corridor." The former art deco styled Sears building will be renovated to create a dynamic space for creative companies in innovation. Mayor Turner and Rice Universit have plans for a new Midtown Innovation District that will transform a 9.4-acre site, anchored by the former Sears building, into a hub designed to bring together the area's entrepreneurial, corporate and academic communities into collaborative spaces and programs. The Sears renovation is estimated to take two years.

Being based in technology ourselves and working just outside of Houston, we are beyond excited to see the transformations in our city. 

http://abc13.com/community-events/mayor-unveils-renovation-plans-at-iconic-sears-site/3331173/

https://www.click2houston.com/news/houstons-former-midtown-sears-building-will-be-centerpiece-of-planned-midtown-innovation-district



Getting your Entire Company to Participate in your CRM Strategy - Turning the Ship

Brianna Loftin - Tuesday, April 03, 2018


Join us for the upcoming webinar:

Turning the Ship – Getting Your Entire Company to Participate in Your Act! CRM Strategy  
Thursday, April 5th @10am CST 

Miss the first webinar? Find it, and others here.

For more information give us a call at (866)710-4228, or send an email.



Happy Easter

Brianna Loftin - Thursday, March 29, 2018

Wishing you a wonderful Easter Holiday!

What's New in Act! v20.1 - The Latest Release from Swiftpage

Brianna Loftin - Monday, March 19, 2018

Check out the latest release from Swiftpage Act! v20.1 Here

Heres what's included:

Unlock the full potential of Act! using Custom Tables Manager in the new Act! Premium Plus.
Extend your connected workspace via next generation Outlook integration for Act!.
Work with newly supported popular Microsoft platforms Office 365 and Exchange.
Strengthen business insights and improve sales mobility with enhancements to Act! Insight and Act! Companion.
Get the help you need with flexible new options for customer support. 

For more information send an email or give us a call (866)710-4228.


Stephen Hawking - Fortress of Solitude

Brianna Loftin - Wednesday, March 14, 2018


Growing up, Stephen Hawking was always a source of comfort to me. Knowing that his brilliant mind was surpassing all odds to discover the unknown, always gave me hope whenever I felt as though the world was falling apart. I would say to myself, "at least Stephen Hawking is still alive." Now he's gone but I'd like to imagine that his consciousness still exists, much like Superman's fathers' through the Fortress of Solitude. R.I.P. Stephen Hawking

Developing a Company-Wide CRM Strategy - Act! Webinar Series

Brianna Loftin - Wednesday, March 07, 2018

Click on the titles below to Register for the following Webinars:

Developing a Company-Wide Strategy around Act!
Thursday, March 22nd @10am CST 

Turning the Ship – Getting Your Entire Company to Participate in Your Act! CRM Strategy  
Thursday, April 5th @10am CST 

Crawl – Walk – Run – Gaining Momentum in your Act! CRM Strategy 
Tuesday, May 15th @10am CST 

We hope to see you there! Please give us a call at (866)710-4228 or send an email if you have any questions.



Speed Dating with Act! CRM - 10 Tips in One Hour: Live Webinar

Brianna Loftin - Friday, January 19, 2018

Speed Dating with Act! - Thursday, January 25th @ 2 pm CST (Register Here

Brush up on some great tips to get your Act! streamlined for everyday use. Included will be 10 tips on using ACT efficiently and effectively every day. Some of the topics to be covered include; Notes and Histories, Lookups and Groups, Activities and Calendar, & more.

After registering, you will receive a confirmation email containing information about joining the webinar.

About your Webinar Host: Jon Klubnik is a former NASA engineer who started Tandem CloudTop in early 2000 after spending 8 years supporting 38 space shuttle flights. He graduated from Texas A&M in Aerospace Engineering and has a  Masters degrees in Christian Education and Business Administration (MBA).

If you are interested in Act! CRM, training, Virtual Desktop Hosting or just want to ask a question please call (866)710-4228, or send us an email.  

Start a New Ticket - How to Get Support from Tandem CloudTop

Brianna Loftin - Friday, January 12, 2018

TO SUBMIT A SUPPORT TICKET - 

GO TO - helpdesk.cloudtopsupport.com and click on "Start a New Ticket" or start messaging with us in real-time by clicking the orange bubble in the lower right-hand corner. You can also send an email to helpdesk@cloudtopsupport.com

We use a support portal to track support issues and help you more efficiently. This allows you to receive a tracking number and allows us to do research before taking up your time. You can log in for a more expedited entry and view all of your tickets. 

INFO YOU NEED TO SUBMIT A SUPPORT TICKET - 

  1. First, gather all your details, we need to know how to recreate the error or issue in order to fix the problem.  
  2. Please describe the issue in the subject (ex: having difficulty connecting to Citrix after purchasing a new computer).
Here are some questions that can help diagnose the issue:
What happens when you try?
Any error messages?  
Has anything changed since the last time you tried?
Is this happening to anyone else in your group?

  • Here are the first things we usually do, so if you have already tried them, it will speed up your resolution of the problem.

Please try logging off of the Citrix Environment (Start, Logoff). Then Log back on and restart any Citrix based programs you were using.

Does rebooting your computer fix the problem?

WHAT TO EXPECT ONCE YOU SUBMIT YOUR TICKET -

You will receive a ticket number back via email along with login credentials to the support site. You can view all of your open Support Tickets.

We will research and try to address any items behind the scenes before we call or respond. We try to have a real live person take a quick look at your item within 30 minutes or less. Based on the impact on your business and what is involved, we will take appropriate action or schedule the ticket for more work.

MORE ABOUT SUPPORT

Level 1 support is included with your hosting. This includes questions that can be answered via email plus error or connection issues. It does not include Consulting or Individual training. We may need to limit the time spent on a particular incident.

Sometimes support items are billable. However, we will not do billable work without letting you know before we start.


Merry Christmas 2017

Brianna Loftin - Wednesday, December 20, 2017


Merry Christmas and Happy New Year from Tandem CloudTop!

How Do I Find My QB Company File? - QuickBooks Hosting

Brianna Loftin - Thursday, October 26, 2017


We have had a few people ask how to find their QB company file recently. Here are some simple steps to find that elusive company file:

Locating Via C:\ Drive:

1. Click “Start,” “Control Panel” and “Appearance and Personalization.” Click “Folder Options” and then click the “View” tab. Click “Show hidden files, folders, and drives” under the Advanced settings heading. Click “OK” to view hidden files on your computer.

2. Click “Start,” “Computer” and double-click the “C:\” icon. Double-click the “Users” folder. Double-click “Public” and then “Documents.”

3. Double-click the “Intuit” folder and then the “QuickBooks” folder. Double-click the “Company Files” folder. Locate the file containing the “.qbw” extension – only one file exists with this extension.

4. Right-click the “.qbw” file and select the option you want from the sub-menu, if desired. Or write down the directory path on a piece of paper for future reference.

5. Repeat Step 1, but click “Don't show hidden files, folders, and drives” under the Advanced settings heading. Click “OK” to accept the changes.

Locating Via QuickBooks:

1. Double-click the QuickBooks icon your computer's Desktop or click “Start,” “All Programs” and the “QuickBooks” folder. Double-click the “QuickBooks” icon in the folder.

2. Double-click the name of your company's file on the QuickBooks startup screen. Press and hold the “Ctrl” key and press “1.” The Product Information window launches.

3. Look in the “File Information” section for the directory path containing your QuickBooks “.qbw” file. Write down the directory path on a piece of paper for future reference. Close QuickBooks.

Locating Via Windows Search:

1. Click “Start,” “Control Panel” and “Appearance and Personalization.” Click “Folder Options” and then click the on “View” tab. Click “Show hidden files, folders, and drives” under the Advanced settings heading. Click “OK” to view hidden files on your computer.

2. Click “Start” and enter “*.qbw” or "ext:qbw" in the “Search programs and files” box. The search results appear immediately in the search results box.

3. Right-click the “*.qbw” file and select the option you want from the sub-menu, if desired. Or write down the directory path for future reference.

4. Repeat Step 1, but click “Don't show hidden files, folders, and drives” under the Advanced settings heading. Click “OK” to accept the changes.

If you are our current customer, please submit a ticket for further support. If you would like to have your QuickBooks Hosted and simultaneously receive stellar support for instances such as this, please send an email or call (866)710-4228.


CloudTop Office provides Quickbooks Hosting, Act! Hosting, Quotewerks Hosting and more. Check out our cloud hosting solutions for small to medium sized business owners.